Leisure, corporate and incoming specialist Limerick Travel has implemented a new back-office system developed by Dolphin Dynamics.
The agency will use Dolphin to manage its diverse operations including its sun, ski, golf, honeymoon, over 50s, groups, corporate, conference and incentive programmes.
It has replaced two legacy systems deployed across its various business divisions with a single technology solution, which it is hoped will provide a more consistent and improved service to all clients and streamline management reporting and accounting.
A dynamic engine now automates pricing and a robotic scheduling tool automatically generates itineraries, invoices and reports.
Peter Brazil, director at Limerick Travel, said: “As we operate a mix of business across multiple travel sectors we needed a flexible technology platform that could support our needs within each division, while helping us to consolidate company-wide reporting and leverage operational synergies.
“We chose Dolphin due its modular design in this respect and its proven capabilities supporting a wide cross-section of travel companies of all different types and sizes.”