Caribbean Airlines has selected Amadeus to upgrade its Passenger Service System.
The combined reservations, airport check-in, ticketing, eCommerce and inventory management systems are part of the airlines’ overall customer-centric strategy.
George Reeleder, the airline’s vice president for commercial operations, said: “Amadeus is a leading technology partner for the global travel industry which provides reliable, modern and cutting edge solutions to more than 120 airlines worldwide.
“Caribbean Airlines is thrilled to have signed this important contract to become a strategic partner with them.
“Given the fiercely competitive nature of the airline industry, this acquisition is a good commercial tool to compete against formidable airlines.”
John Dabkowski, vice president of airline commercial at Amadeus, said: “An integrated IT platform provides unique capabilities and efficiencies for airlines seeking to stand out against the competition in a busy marketplace, and we are delighted that, following a thorough evaluation of available solutions, Caribbean Airlines has chosen to partner with Amadeus to benefit from the industry-leading Amadeus Altéa Suite.
The airline expects to complete the full migration by March next year.