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Norwegian cruise company Hurtigruten has chosen d-flo TravelComms software for its customer communications
The company, which specialises in Arctic and Antarctic voyaging and explorer travel, has selected the software in a bid to enhance the quality of its post-reservation customer communications.
There will be a greater amount of information available, along with a more personalised service and branded customer communications.
Angel Moledo, global reservations manager of Hurtigruten, said: “TravelComms will provide the opportunity to adapt to changing products at a moment’s notice in the global markets and improve the quality of travel documents whether booked via the web or our contact centre.
“We have been impressed by the flexibility of TravelComms and the ease of implementation which will provide great efficiencies for us moving forward.
Colin Brimson, business development director and co-founder of d-flo Limited, added: “We’re very proud to have been selected to help Hurtigruten achieve their goals for this very important area of their customer communications and give the vote of confidence to deliver the system within a very tight deadline.
“Our approach to all projects with our customers is to understand what they are trying to accomplish and then use our expertise to give them what they want in solutions that add real value to their business.
“We’re looking forward to a long and mutually rewarding relationship with Hurtigruten.”