Amadeus and InterContinental Hotels Group have announced they will work together to develop a next-generation Guest Reservation System modelled on airline systems, in a move described as a “watershed moment” for the sector.
The two partners have renewed a strategic relationship, promising to “revolutionise the technological foundations of the global hospitality industry.”
Launch partner Amadeus will use a new cloud-based community GRS model, claiming this is a first in the hotel sector.
IHG will work with Amadeus on the design, functionality and evolution of the new system, which will replace HOLIDEX, IHG’s proprietary reservation system.
The new GRS and Holidex will be designed to run alongside each other to ensure a smooth transition with global roll out planned for 2017.
Richard Solomons, chief executive of IHG, said: “Technology is fundamental to driving superior experiences for our guests before, during and after they stay with us.
“IHG has a long track record of innovating through technology to ensure we meet the needs of current and future guests, starting with being the first company to offer online bookings, having the highest rated app in the hotel and travel industry, and offering mobile check-in and check-out.
“Our collaboration with Amadeus will build on this heritage and will enable IHG to shape the future technological foundations of our industry.
“The next-generation guest reservation system we will create with Amadeus will deliver a powerful global platform for hotels to manage guest interaction, will be intuitive for hotel teams, and will help us accelerate our work to revolutionise and personalise the guest experience through technology.”
Luis Maroto, president and chief executive of Amadeus, added: “Travellers today expect a great experience wherever they are and technology can play a key role in delivering that.
“IHG has exciting ambitions for its hotels and guests and Amadeus is proud that our innovative technology will play a key role in delivering them.
“Our technology partnership with IHG is a watershed moment for the industry. It will provide a huge leap forward in the flexibility and functionality available to hoteliers, and marks an important step in our journey to deliver our established community technology model into a new industry segment.”