Marriott reveals new Apple Watch app’s capabilities

Marriott reveals new Apple Watch app’s capabilities

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Marriott Rewards loyalty programme members will be able to use the new Apple Watch to check-in and checkout.

The app delivers automatic room ready alerts, booking and review of reservations and hotel directions.

The development comes ahead of the company’s plan to start accepting Apple Pay this summer at selected luxury, lifestyle and signature brands, including Ritz-Carlton, Edition, Renaissance and Marriott hotels.

Marriott Hotels, the company’s flagship brand, is also testing new mobile services that will enable guests to review their room folio in real time and make service requests before and during their stay.

Marriott is piloting keyless entry at the Baltimore Marriott Waterfront Hotel and the company will start testing a new Connect My Device’ in-room entertainment platform later this year.

More than half of visits to now come via mobile, and 75% of guests used mobile and digital services during their last trip, according to the hotel giant.

George Corbin, senior vice president of Marriott Digital, said: “Putting our mobile services on the hottest new wearable is an important step in Marriott’s aggressive efforts to create a complete mobile-powered travel experience that puts the guest in total control.

“Our mobile platforms are designed to connect and engage at every touch-point, making us a valuable travel resource anytime and anywhere. Service is at the heart of everything we do, and mobile is essential to bringing our guest experience to life.”

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