Amadeus has launched new agency technology to make it easier for retailers to issue refunds and to reissue air tickets.
The new functionality has been added to Amadeus’s Ticket Changer suite of products, that enables agents to efficiently manage re-pricing, re-issuing or refunding requests.
Ticket Changer Refund and Amadeus Ticket Changer Involuntary will help agents to improve customer service and reduce the time it takes to conduct manual tasks, said Amadeus.
It also claimed that better automation will unlock new post-sales revenue opportunities for travel agents.
With an estimated 5-10% of all airline tickets being refunded, Amadeus Ticket Changer Refund allows agents to automatically calculate refunds to accelerate the process.
Amadeus Ticket Changer Involuntary allows consultants to process involuntary reissue of tickets quickly and automatically in a single transaction.
Amadeus claimed this functionality is unique and will help agents react to problems caused by weather when passengers require to be re-routed or re-booked.
Instead of having to queue up at a ticket desk or wait for an airline call centre agents will be able to manage the changes on behalf of their customers.
The rollout of the new technology is being supported by an educational campaign for agents and a competition offering a chance to win one of five £100 cinema vouchers or create a personalised superhero themed newspaper front page.
The campaign website amadeusefficiency.co.uk offers interactive e-learning tools to help agents learn how they can make the most of Amadeus Ticket Changer and handle ticketing requests more efficiently.