Olympic Holidays inks d-flo deal to use TravelComms for customer communications

Eastern Med specialist operator Olympic Holidays has signed up to use d-flo’s TravelComms software to improve post-booking communications.

Eastern Med specialist operator Olympic Holidays has signed up to use d-flo’s TravelComms software to improve post-booking communications.

The firm said it wanted to enhance its client communications having upgraded the reservations system it uses to Atcore, formerly Anite.

D-flo says its document management and data flow technology helps to lower costs and improve efficiencies by improving customer service increasing brand loyalty.

TravelComms is designed for tour operators to create branded communications that are more customised and personalised to the holiday booked.

Reeva Kingston product inventory manager at Olympic Holidays, said: “When we decided to upgrade our reservation system to ‘Atcomres’, we also wanted to take the opportunity to enrich our client communications.

“We wanted them to have more imagery, better brand identity, and contain more informative destination information for customers. “When ATCORE recommended we look at TravelComms, we could see that it does everything we wanted and more, integrating perfectly with our new booking system, and also enabling us to personalise our customer communications much more easily.

Colin Brimson, business development director and co-founder of d-flo, added: “We’re very proud to have been selected to help Olympic Holidays achieve their goals for this very important area of their customer communications.

“Our approach to all projects with our customers is to understand what they are trying to accomplish with their documentation and data flows, then use our expertise to give them what they want in solutions that add real value to their business.

“The latest version of TravelComms includes our new content centre. This additional facility provides secure web connection to an operator’s booking portal, making it easy for any tour operator customer service representative to select content from a central document depository instantly, and for customers to access and self-select further content to help with their holiday planning.”

TravelComms imports the raw customer and holiday data from a tour operator’s reservations system, stores it in case of future need to make amendments, then produces communications covering all aspects of post-booking contact.

It works for both direct booking or travel agent business, and covers the initial booking confirmation, all supplementary documents such as vouchers for additional services booked, through to detailed commission statements in the case of an agent reservation.