Digital communications specialist d-flo unveiled version three of its platform at Travel Technology Europe last week, which it claims offers enhanced functionality for travel firms.
The TravelComms system has a web-based content centre or repository, which can be used outside or integrated with a travel client’s reservation system.
The new module lets TravelComms users add customer self-service functionality to its ‘My Booking’ portal, helping to improve efficiencies when dealing with clients who have already booked.
Stuart Melt, co-founder and technical director of d-flo, said: “Our customers’ feedback is always at the centre of our TravelComms roadmap.
“This new module fulfils the requirements for both internal access and customer self-service to the rich communications that TravelComms generates.
“In addition our API extends this functionality into the existing ‘My Booking’ portal that an operator might already have developed or invested in.”
TravelComms has been designed to work with existing reservations systems to automate bespoke rich post-booking communications, to improve customer service and loyalty.
D-flo said better quality communications and content improves customer retention, repeat bookings and recommendations.