Sales at Click Travel rose by 32% in 2014, to reach a record high of £83 million over the previous year.
The figures from the Birmingham-based travel management company came as it unveiled a new website with free industry resources, as well as a data analysis service, which promises to find cost-saving opportunities in business travel spend.
New clients are also being offered an online adoption guarantee, so if 80% of bookings have not been made online at the end of year one, Click Travel will refund the difference between the online and offline transaction fees.
Managing director, Simon McLean, said: “Driving bookings online is not just about reducing transaction fees, it also benefits organisations in terms of increasing transparency through encouraging better decision making and reducing leakage and traveller stress. That’s why we’re proud to offer this guarantee, as part of our mission to drive down the cost and complexity of business travel.”
He added: “The traditional TMC community is very mute on sharing opinion and expertise. We’re changing this by providing useful, informative content in the form of guides, templates, case studies and our new data service, which will help organisations decide for themselves how they should run their business travel programme.”
“We want to share our expertise and provide industry insight to travel buyers, managers and professionals, wherever they are with their travel management.
“Our plans will encourage growth in the long-term, as they benefit our existing customers and provide potential clients with a glimpse of the kind of proactive, innovative team they could be working with at Click Travel.”
Operations director, Jill Palmer, said: “Click Travel was created through frustration with the status quo and the ‘If it ain’t broke don’t fix it’ attitude. We’ve always strived to drive positive change, in technology, customer service and in industry attitudes, and our record-breaking growth is testament to our focus on reducing the cost and complexity of business travel.
“Travel Cloud, our online booking tool is simple to pick up, easy to use and gives users a more immediate overview of their options than booking over the phone or by email.
“The resulting level of choice drives down the rates and fares paid, and generates further savings through a much reduced transaction fee for booking online.”
Explaining the data analysis service, Thomas Davis lead data analyst, said: “It’s a great opportunity for those responsible for travel to get a realistic view of where they are and what they could be doing differently to drive costs down and improve their travel management programmes.”
Participants will receive a report containing a breakdown of travel performance in three main travel areas:
• Ranking in the TMC’s hotel rate index and what similar customers are achieving in top locations and UK-wide.
• How the efficiency of bookings for relevant train and air routes and overall spend performs against its customer base and the participant’s industry.
• A detailed recommendation of where savings can be made in all areas.The data analysis service is open to any organisation with a travel spend of more than £500,000.