New app streamlines Singapore Airlines in-flight processes

Singapore Airlines’ cabin crew can now use a tablet app to deliver more personalised customer service and to automate and streamline in-flight processes.

Image via TK Kurikawa / Shutterstock.com

Singapore Airlines’ cabin crew can now use a tablet app to deliver more personalised customer service and to automate and streamline in-flight processes.

The app has been developed through a collaboration with Tata Consultancy Services (TCS).

The airline is the launch customer for the TCS CrewCollab Solution. Cabin crew can now use tablets to view information such as customer service lists and crew lists, which were traditionally in paper format.

The cabin crew will also be able to create digital voyage reports for each flight and enhance the efficiency and effectiveness of follow-up items across the many functional areas of the airline.

Digital versions of key documents such as safety manuals, procedures, catering information, crew-to-crew handover notes, crew memos and alerts will also be available on the device.

Marvin Tan, senior vice-president cabin crew at Singapore Airlines, said: “The application is vital to how we will continue to improve our operations and enhance our customer servicing on board.

“We look forward to developing the application further in partnership with TCS, to enable our crew to offer a more personalised customer experience and meet our customers’ evolving travel needs.”

S Sukanya, global head Travel Transportation and Hospitality Unit at TCS, added: “Digital forces like mobile, social and big data analytics are creating tremendous possibilities for businesses globally.

“Singapore Airlines is one of our most valuable and long-standing clients in the region and this partnership brings an industry-validated, ready-to-deploy solution to the airline industry.”