Ryanair and OTAs row over refunds escalates

Ryanair and OTAs row over refunds escalates

Kiwi.com accuses Ryanair of ‘blatant attempt to damage customer relationships’
Founder Oliver Dlouhy says budget carrier has passed on only 10% of cash due to its customers

Love Holidays hits back at Ryanair’s refunds allegations
OTA says it does not use fake passenger details and that is it not passing on refunds to customers

Ryanair names ‘screenscraping’ OTAs it alleges are preventing refunds
Carrier accuses lastminute.com, On The Beach, kiwi.com and Love Holidays of hampering refunds process

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