TelMe Ticket Window puts agents in control

A desktop booking tool that works in the same way as iTunes is to be unveiled by travel distribution and management company TelMe Farebase.

TelMe’s Ticket Window Professional will be targeted at agents and travel management companies in a bid to move power away further from traditional players in the travel industry and personalise the booking process.

The software allows so-called ‘power-bookers’ – those who make more than 50 bookings a week – to keep previous travel itineraries within the system, search and book air tickets and accommodation. There are plans to also include car hire.

The launch version will use the Galileo global distribution system, with TelMe pledging to include the remaining three GDS’s into the software in the future.

Users will also be able to toggle between a traditional GDS-style display and a web-friendly interface, while a reservation system has been included to allow tickets or accommodation to be held for up to 48 hours.

TelMe Farebase managing director Peter Muller said: “Ticket Window Professional does everything you would expect and more. The ability to hold tickets for up to 48 hours is relatively new to the market, so our technology is leading the way.”

Marketing manager Jeremy King said the launch was the latest in a line of developments behind the scenes that is reducing the stranglehold of traditional travel companies over the booking process.

He added the emergence and growth of the web has handed travel agents and management companies the ability to take control of their operations, rather relying on external systems, which in turn can help trim costs.

“The web has given them even better goods and services and an enormous amount of power,” he added, after exclusively revealing the system to Travolution at the Travel Technology Show in London earlier this month.


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