UK-based cloud and network provider Exponential‐e has agreed a strategic partnership with Virgin Atlantic.
The firm will deliver and manage the airline’s infrastructure network across its headquarters around the world, making it one of Virgin Atlantic’s ‘network guardians’.
The network guardianship deal provides Virgin Atlantic with networking, management, governance, security solutions and cloud connectivity.
Exponential‐e said these will enable the carrier to deliver a “consistent level of service to staff and customers around the globe”.
The tech firm added: “The infrastructure Exponential-e is implementing will serve as the backbone of Virgin Atlantic and Virgin Holiday’s technological team which focus on utilising the very best technologies to continue an innovative-led approach to customer service delivery.”
Jules Gascoigne, vice-president of technology services and security at Virgin Atlantic said: “I am delighted that we have been able to award Exponential-e work that covers Virgin Atlantic and Virgin Holidays.
“Exponential-e have brought interesting ideas and a touch of personal service to our mix of partners – I am looking forward to working with them in the future”
Mukesh Bavisi, managing director at Exponential-e, added: ‘Our partnership with Virgin Atlantic is committed to providing technical and operational excellence over the next five years by delivering the right services, using the right technologies, and extending our successful partnership with Virgin Holidays to Virgin Atlantic.
“Virgin Atlantic, as a brand, embodies a way of doing business by putting customers first that we hugely admire. Therefore, it’s a real source of pride for us to be a Network Guardian and work alongside them to support their business.’
Exponential-e has been working with Virgin Holidays since 2012 which it said gave it in-depth understanding of the firm’s culture and customer-centric mind-set.
Lee Wade, Exponential-e chief executive, said: ‘Virgin Atlantic and Exponential-e have a shared focus on innovation, with a view to improving the customer experience.
“In an industry where there is little to differentiate one airline from the next other than price, Virgin’s ethos has been to pioneer new services and connect with consumers on a human level.
“A forward-looking approach to tech and a willingness to break the mould has enabled it to create an aviation empire. We’re delighted to be working with them as they integrate these two businesses and continue to strive to break the mould.’