Online luxury travel concierge Black Tomato has launched a new emergency holiday planning service for customers overwhelmed by choice or in a rush to book.
The ‘Panic Button’ can be pressed by users of the site to alert the firm’s ‘Panic Team’ that there’s a customer seeking a special tailor-made itinerary.
Black Tomato said: “It’s an antidote to panic, turning pandemonium into a positive, catered specifically to luxury travellers that are underprepared, overwhelmed with options or just stuck, yet unwilling to compromise for anything sub-par.
“Our team of experienced Panic Experts will be at the ready to craft an entirely bespoke, Black Tomato journey – nothing cookie-cutter – at a moment’s notice.”
How It works
• Once and client pressed the Panic Button, they will be prompted to fill out a detailed questionnaire. Questions include: With 0 being calm and 10 being a total meltdown, how panicked are you? And why the sudden panic?
• Upon receipt, a member of Black Tomato’s Panic Team will contact the client by phone to fully uncover why they’re panicking and talk through every detail
• Providing the client is willing to be a little flexible about the destination, the firm will provide one or two fully fleshed out, bespoke and experiential itineraries within 24 hours
• These comes at a premium as Black Tomato will work around the clock and pull the right strings to source the perfect trip.