CWT hires Travelport SVP as ‘chief traveller experience officer’

CWT hires Travelport SVP as ‘chief traveller experience officer’

Travel management company Carlson Wagonlit Travel (CWT) has appointed Travelport’s Niklas Andréen as executive vice president and chief traveller experience officer.

The Swede will start his new role in September and be based in London, reporting to president and chief executive Kurt Ekert and serving as a member of the executive leadership team.

He will move from his current role as senior vice president and managing director of hospitality, car, digital media, corporate and digital (beyond air) at travel technology provider Travelport.

Andréen will oversee worldwide Traveller Services, which is being rebranded as Traveller Experience to align against CWT’s ‘3.0 digital strategy’ and ‘holistic approach to customer experience across all channels’.

He will take over from Matt Beatty, who will leave the company later this year.

“Niklas brings a set of skills and experience to our team which will further accelerate the delivery of our strategic transformation,” said Ekert. “At the same time, we are sorry to see Matt leave after more than 25 great years with the company. Matt has made enormous contributions during his career with CWT, and will be missed after he departs. I join all of my colleagues in wishing him all the very best for the future.”

Andréen has also founded two businesses and held consulting positions with Accenture, Connecta and Monitor Company earlier in his career.

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