Carlson Wagonlit Travel sees growth after ‘year of digital transformation’

Carlson Wagonlit Travel sees growth after ‘year of digital transformation’

Carlson Wagonlit Travel saw total transaction volume rise by 3.6% last year to $23.2 billion in the first full year of its ‘CWT 3.0’ digital transformation strategy.

The global business travel company reported an almost 2% rise in annual revenues to $1.4 billion and contracted new sales of $1.7 billion over 2016 levels.

Total transactions were up by 1.5% to 60 million as investment in technology grew by 61%.

The strong 2017 financial performance was attributed to “particularly robust growth” in the Asia Pacific and Americas regions.

The introduction of hotel distribution business RoomIt helped push hotel revenue up by 13%.

The year also saw the transfer of proprietary travel booking  portal, myCWT, onto a single, self-contained platform, owned and operated by CWT.

The move is part of CWT 3.0, enabling the delivery of new products more quickly and easily, and providing customers with a better service and more innovation.

President and chief executive Kurt Ekert said: “2017 was the year our digital transformation strategy – CWT 3.0 – started feeding through to the numbers.

“We remain focused on delivering a technology-driven, consumer-grade experience across all channels – and on building a high-growth hotel distribution business. Our 2017 results show our strategy is working.”

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