30 Euston Square, Kings Cross, London | Thursday 28 September 2017
This year’s event focused on the impact emerging technologies are having on the travel sector
IBM joins discussion on future of travel tech
The impact of emerging tech on travel
Technology can reduce risk of cross-border payments
Set aside 10% of marketing budget for video, says Beautiful Destinations founder
‘Embrace reviews – they are not going away,’ says TripAdvisor
Multi-channel service can bag you lifetime customers, says Zendesk
Rentalcars.com says machine learning can create ‘frictionless’ customer service
This year’s start-up pitch winner is…
Hotels fear AI could lead to over-reliance on OTAs
GDPR: ‘Brands will get better at looking after people’s data’
Brand gives tour operators boost over OTAs, says Thomas Cook’s digital chief
IBM says blockchain has ‘huge potential’ in travel
Harness customers’ data, but don’t be creepy
Forget owning the customer in the sharing age, says Travelport boss
If you want quality UGC just ask for it, says Reevoo
Trip log app HOOF steps in to the travel curation space