Hotelbeds Group’s web-based tours and activities arm isango has gained trusted service award status by Feefo.
Awards based on ratings and reviews from verified customers for more than 4,000 brands are given each spring to companies that achieve an average service rating of between 4.0 and 4.5 out of 5 during the previous calendar year.
Javier Arévalo, director of Hotelbeds Group ancillary bank that oversees isango, said: “By spotting the fast expanding niche in the travel distribution landscape for people organising more complex trips that require experiences, activities and tours, isango is fulfilling a consumer need and this trusted service award from Feefo only confirms that they are going about it in the right way.”
Isango heqd of digital Dharmesh Garala said: “This recognition reflects our overall growth story, in particular the exponential growth we have had in gaining bookings from travellers who are already in-destination and use their mobile to make the booking.
“Having the Feefo status will also help us with expanding our non-English language websites in German and Spanish – of which we have already opened five – that are strongly growing as a proportion of the overall isango bookings.”
Isango managing director, Vinay Gupta, added: “We are now another step forward on our journey to becoming a ‘gateway’, as our name means in the Zulu language, for travellers everywhere.
“On this journey we remain committed to finding all the best activities in the world´s most amazing cities, delivering memorable travel experiences.”