Technology is enhancing the service provided by travel management companies, a new business travel study by the Advantage Travel Partnership has found.
Business travellers want an improved experience, simple connectivity and convenience, with many utilising up to five mobile devices.
They want it their way – “anywhere, anytime, on any device,” according to the Harnessing Technology to Empower your People white paper.
However, the findings recognise that technology is not an answer on its own.
Satisfying the needs of both travel managers and business travellers means that TMCs must harness the full power of both people and the technology available.
Technology can be harnessed to empower employees by creating greater productivity and personalisation using services such as chatbots and artificial intelligence, according to the report.
Advantage global product director Neil Armorgie said: “Through continuous discussions with members and research undertaken with travel buyers from ITM, we noted that technology strengthens the service of a TMC.
“Human interaction remains the vital ingredient that business travellers and clients are ultimately looking for.
“Technology enhances this partnership making for a more seamless relationship and therefore achieving better productivity for the client, which ultimately helps them grow their business.”