New review marketing and guest messaging features will be part of TrustYou’s enhanced guest feedback platform.
Designed to help hotels drive more bookings. properties can now access an all-in-one guest feedback platform through one login to influence every stage of the guest journey – from search and booking with its Review Marketing module to on-site and real-time communication with Messaging and post-stay reviews with Surveys and Analytics.
Benjamin Jost, CEO and co-founder of TrustYou, said: “Our platform is the only all-in-one guest feedback solution that helps hotels to capture, analyse, and market reviews, surveys and messages on every channel: on their own website, on platforms like Google, TripAdvisor, Booking.com or Facebook Messenger. This update brings us one step closer to the ultimate goal of providing the best and most personalised experience for travellers while offering hotels a one-stop-shop solution when it comes to managing, reporting and responding to guest communication and feedback.”
TrustYou has further expanded its solutions including new and existing review widgets to enable hoteliers to prominently display TrustYou’s ratings and reviews on their websites. The firm believes targeted review marketing, on travel firms’ websites and channels like, helps hotels drive direct bookings, boost conversions, and lower distribution costs.
The new live webchat widget can be integrated into a hotel’s website or wifi login page. This allows travellers to directly contact the hotel to the existing SMS or Facebook messaging features which TrustYou says improves the overall guest experience. All incoming messages are displayed in one single messaging inbox and can be addressed simultaneously with all other incoming guest requests, whether sent via email, SMS, or Facebook.