Virgin Atlantic enlists Tata to refocus IT processes on digital

A private cloud is to be created for Virgin Atlantic as part of a plan to transform the carrier’s IT processes with a focus on digital.

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A private cloud is to be created for Virgin Atlantic as part of a plan to transform the carrier’s IT processes with a focus on digital.

A deal has been struck with India-based Tata Consultancy Services to provide a “progressive, industry leading portfolio” of IT services.

The initiative forms part of a strategy to invest in operational efficiencies and innovations, helping to maintain its market leadership.

Virgin Atlantic will also gain access to the IT services company’s airline and digital innovation labs, facilities designed to support the development of solutions addressing the changing needs and expectations of digital consumers.

David Bulman, Virgin’s chief information officer, said: “In order for Virgin Atlantic to maintain and build on our position as market leaders, it is vital for us to simplify our IT processes and create a technology landscape that is more agile and responsive to our growing business requirements.

“TCS has strong reputation in the aviation industry and – from our previous work with the company – we know it to be a very capable service provider with world-leading expertise.

“We look forward to working closely together to improve the experience we deliver our customers, through the development of new digital solutions.”

S Sukanya, global head of travel, transportation and hospitality at TCS said: “The rise of the digital consumer economy is creating opportunities, and challenges, for businesses across all markets and industries.

“To succeed in this new era organisations need to fully embrace a ‘digital by default’ approach.

“Virgin Atlantic has been one of our most valued clients in Europe and this deal has further strengthened the long-standing relationship between the two organisations.”