The Travel Corporation (TTC) said its new app, which connects customers to its tour directors, will save agents hours of time dealing with queries.
Agents upload details to My Travel Portal so TTC’s staff can personalise customers’ holidays and address pre-trip worries such as dietary requirements.
The app also stores passport and contact details in case of emergency, but TTC stressed the information would not be used to market to customers directly.
Downloadable on mobile devices, My Travel Portal will be introduced for TTC brands Trafalgar, CostSaver, Contiki, Insight Vacations and Luxury Gold. It will soon be available for Uniworld and U by Uniworld customers and later for other brands under the TTC umbrella.
My Travel Portal features an e-documentation portal and a journal for making notes. It stores itineraries, has a chat facility for customers to speak to their tour director and allows photos to be uploaded to social media.
TTC claims the portal is an industry first in guided holidays and river cruising and will reduce queues at borders and check-in times at hotels.
The app is designed to give agents “extra hours in their lives” by providing them with a “go-to place that holds all the information for each client’s travel plans”.
Ulla Hefel Böhler, chief executive of TTC’s Insight Vacations and Luxury Gold brands, said: “We have spoken with some trade partners and they are very on board. We are asking agents to register their guests and then we can communicate with them.
“We are not trying to steal client details; we are about making the agent look really good.”