KLM voice-activation technology to help passengers pack bags

Airline KLM’s artificial intelligence-driven bot has been trained to help passengers pack their bags using voice-activation on Google Home. The bot, named BB, is a pack assistant for the smart speakers, which answer questions asked to it by searching the … Continue reading →

Airline KLM’s artificial intelligence-driven bot has been trained to help passengers pack their bags using voice-activation on Google Home.

The bot, named BB, is a pack assistant for the smart speakers, which answer questions asked to it by searching the web.

Based on their destination, duration of trip and weather, the bot offers advice on what to take along on holiday or a business trip.

The self-learning bot is also available on devices that support Google Assistant. Soon an update will allow customers to send a reminder list via Google Home to a social media account, to save for later.

BB was launched in September for KLM customers to book tickets in a conversation via messenger.

“KLM is well known for its personal approach,” said Pieter Groeneveld, senior vice president digital, Air France-KLM.

“KLM’s new service on Google Home with BB is the next step in its innovative digital strategy and the first step on voice, offering personalised service through Google Home with the help of artificial intelligence. KLM’s interactive pack assistant shows the added value offered by KLM throughout the entire customer journey.”

Experts say voice-activation technology, which is being widely advertised ahead of Christmas, is in its breakthrough year.