Delta Air Lines has begun testing video chat for passengers at Ronald Reagan Washington National Airport.
In what the airline claims as a first for US airlines, passengers will be connected to specialists via five interactive digital screens with individual receivers at the redesigned Delta Sky Assist.
It will give customers face-to-face contact with Delta staff.
“More and more people are choosing video chat to connect in their everyday lives, so we wanted to bring that channel to Delta customers,” said Charisse Evans, vice president reservations sales and customer care. “We have the best specialists in the business — and now, they’ll be able to deliver customer solutions in an even more personal, face-to-face way.”
Delta says it already encourages customers to contact its reservations team via social platforms like Twitter and Facebook, in addition to email and the phone.
There is also a keypad option for engagement via text and one of the screens is at a height to cater for disabled customers.