A team of tech developers who helped create Amazon Alexa have produced a speech-enabled concierge device for hotels.
Roxy was built specifically for the industry, giving hotels the control to decide what services and information guests get and the persona of the concierge.
Guests use the device by asking a question or making a request. Roxy should intuitively understand the question or request and respond immediately.
It has been adopted by hotels in North America since its recent launch and the firm is marketing itself to properties in the UK.
Designers claim Roxy “removes the need for guests to ever pick up the phone or wait at the front desk” and say it can reduce hotels’ operational costs, increase access to services that drive revenue, act on data-driven insights and save staff time to focus on other tasks.
The team behind Roxy previously worked at Amazon and Microsoft, with experience working on Amazon Alexa, and believes hotels need full control over the device with end-to-end customisation.
They say hotels can set it up within a day.