Former Expedia director of global customer experience Stuart Newman has joined dnata Travel as chief operating officer.
The newly created role covers Emirates Group-owned dnata’s brands in Europe including Travel Republic, Netflights and B2B suppliers Travel 2 and Gold Medal.
Newman joined this month and reports into Paul Gale, vice-president of operations for dnata Travel, who is based in Dubai. Neman is based in the UK.
The role was described as a back office function with responsibilities for services, call centres and Customer Relationship Management (CRM).
Prior to being global customer experience at Expedia, Newman was director of eCommerce – emerging markets at the global OTA giant.
He joined Expedia in 2009 having held a number of senior positions at computer hardware manufacturer Dell.
Gale said: “Stuart’s background is in CRM and customer experience and driving optimisation in those areas.
“He has a great track record where ever he has been and he was available in the market and dnata took the opportunity to bring him in and drive those areas forward.”