Artificial Intelligence specialist DigitalGenius will run a pilot with Eurostar after winning the train operator’s 2015 Challenge at the Viva Technology show in Paris,
The San Francisco-based developer will implement its Human+AI Customer Service Platform for the high-speed rail service.
DigitalGenius was selected by a panel including Nicolas Petrovic, chief executive of Eurostar; Yann de Vries, partner at venture capital firm Atomico and Remi Bergues, vice-president of global innovation at Paris Region Enterprises.
Rahima Valji, head of innovation at Eurostar said: “We were very impressed with the DigitalGenius pitch, professionalism and technology.
“For a young company, they have grown rather quickly and achieved great traction in the market, which gives us confidence.
“We are always looking for ways to improve our customer service, and piloting their AI platform allows us to explore improving response times to queries.”
Mikhail Naumov, co-Founder and CSO of DigitalGenius, added: “Eurostar is a high-tech leader in European transportation and we are honored that they chose us for this award.
“We are excited to deploy our Human+AI platform to help provide outstanding customer service experiences for their 10 million travelers every year.”
The DigitalGenius Human+AI Platform is trained on historical customer service logs and provides AI-powered answer suggestions, automation of ticket classification, auto-routing, as well as automated responses.
The combination of human and machine intelligence helps customer service higher volumes of customer queries faster, allowing them to spend more time on complex cases and meaningful conversations with customers.