AirHelp launches boarding pass scanner for flight delay claims

‘World first’ scanner works through app by taking picture of boarding pass on smart phone Continue reading →

Flight delay compensation firm AirHelp has launched a boarding pass scanner which it says will automatically process passengers’ claims when they have had flights delayed or cancelled.

The firm says the move is a world-first and that it will allow passengers to check if they are eligible for a claim directly from the boarding gate and make it instantly.

It comes after more than 75,000 British Airways passengers were hit by delays and cancellations after an IT meltdown attributed to a power outage over the bank holiday weekend.

Passengers take a picture of the barcode of their boarding pass on their phone and upload it into the app.

It then provides passengers with real-time updates on their compensation claim and allows them to add multiple boarding passes at one time.

AirHelp launched Artificial Intelligence-powered bot Herman, designed to help process claims more efficiently, earlier this year, which was dubbed the world’s first AI lawyer.

Marius Fermi, UK country manager at AirHelp said: “Technological innovations, like the Boarding Pass Scanner and Herman, are all much-needed steps towards making the compensation claims process for both the consumer, and for us here at AirHelp, as easy and as straight-forward as possible, so we’re delighted to celebrate the launch of this new feature. 

“We know that each year, eight million air passengers are entitled to compensation for a delayed, cancelled or overbooked flight, but only two per cent will go on to actually file a claim. So, our priority is ensuring passengers are not deterred from claiming for what they’re legally entitled to, by giving them the power to file for compensation with just a few clicks of their smartphone.”