New mid-office technology supplied by Traveltek is poised to be rolled out to Global Travel Group members.
The technology, known as iboss, will replace the consortium’s existing system Boris and will enable Global agents to run their businesses more effectively on any devices.
Jonathan Collins, Global’s IT project manager, told the group’s annual conference in Spain this week the Traveltek system was chosen because it was considered to be industry leading.
“We have been busy doing work at head office on a Boris replacement, deciding what the best approach would be. We have looked at products internally and externally,” he said.
Collins added that iboss will work with the group’s front-end selling system isell, also supplied by Traveltek, which the group started using in 2015.
Unlike Boris iboss is a web-based system and so operates across all platforms, including tablet, laptop and smartphone.
It includes updated documentation for agents to use, a Customer Relationship Management module, and a PCI compliant payments system.
Iboss also offers a white label ‘manage my booking’ function that agents can include on their website for customers to log into after they have booked.
Global has been adapting the technology having implemented it internally and based on feedback from its Global Agent Partners group.
“We have gone through a journey to understand the changes that we need to make in that system,” Collins told the conference.
“We went with iboss because we felt it would future-proof us. It’s easier to develop on the platform to kick us on and take it further.”
Five agents start using the system in the next few weeks as a “final proof of concept”, said Collins, before a full roll out.
All agents who use the system will be offered training at Global’s Chester headquarters and other locations around the UK.