Tui fly adopts Amadeus payment software to boost travel agent sales

Tui fly adopts Amadeus payment software to boost travel agent sales

Tui fly has signed a strategic partnership with Amadeus in a bid to make its payment process quicker and smoother.

Travel agents working with Amadeus can now book flights with Tui fly with full back office integration, making it easier to change flights and process payments with Visa, MasterCard, American Express and UATP cards.

The airline will use the Amadeus Premium Authorisation and the Amadeus Card Capture solutions to try and improve cash flow.

Amadeus Card Capture consolidates reporting from any GDS booking to save the airline manual time and effort in the back office.

Amadeus says the deal means Tui fly will be able to better control card and acceptance rates, which it believes could lead to higher sales and lower transaction costs.

Tui fly has also renewed its distribution agreement with Amadeus, making fares such as 20kg free baggage allowance, free desk check-in or web check-in and on-board catering available to Amadeus travel agents.

“Amadeus brings a fresh outlook to card payments in the indirect channel to make it more manageable and cost effective,” said Mr. Alejandro Gonzalez Espinosa, managing director TUI fly Vermarktungs GmbH at TUI fly. “Their vast payments network includes our existing acquiring bank. That’s why setup was painless, allowing us to quickly enable all functionalities for travel agents to book our content via the Amadeus GDS – in our current critical growth phase, every minute counts, so a smooth integration was paramount for us.

“Our travel agency partners can also rest assured that their travellers can pay with their preferred card. We’re eager to continue working with them to bring new savings in this channel.”

Celia Pereiro, head of travel payments at Amadeus, added: “The airline industry has a uniquely complex payment environment. Any improvement demands an in-depth understanding of the processes, players and flows specific to the industry. Our innovation in the distribution channel is just one example of Amadeus Travel Payments’ relentless effort to help airlines increase their sales whilst reducing their total cost of payment.

“Our global team of travel payment experts will unlock smart payments management for TUI fly, helping the airline reach new customers as it evolves into a competitive scheduled carrier.”


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