Concur to roll out new risk messaging and monitoring technology in 2017

Corporate travel expenses and invoicing systems developer Concur will roll out a new traveler risk management service for its customers globally this year. Continue reading →

Corporate travel expenses and invoicing systems developer Concur will roll out a new traveler risk management service for its customers globally this year.

The firm claims Risk Messaging and Active Monitoring was develop to meet increased levels of concern about traveller welfare due to geopolitical upheaval and natural disasters.

It claims it is the first integrated traveller risk management solution featuring the “most comprehensive, actionable travel and expense data set in the industry”.

The new solution also includes an option for 24/7 monitoring services to help communicate with and assist employees at any time on a company’s behalf.

Mike Eberhard, president of Concur, said: “With global uncertainties and business travel on the rise, Concur has a strong sense of responsibility for our employees and customers around the world.

“From civil unrest to natural disasters and terrorist attacks, businesses need to be sure they know where their employees are and direct them to safety as quickly as possible.

“Our data set extends beyond traditionally booked travel itineraries, maximising visibility and empowering businesses to take action in these situations.

“During recent global incidents, Concur was able to locate employees in affected areas within an hour.”

Concur Risk Messaging captures traveller location data via Concur Travel & Expense, Concur Mobile, Concur TripLink, TripIt from Concur, supplier e-receipts and more, providing travel managers immediate visibility into employees that may be at risk.

Concur Active Monitoring, powered by HX Global, will offer 24/7 monitoring, proactive communication capabilities, and assistance coordination.

Concur said this enables businesses to “deliver on their commitment to ensure employee safety and well-being as they travel, across time zones and outside of business hours”.

In 2016, Concur issued more than ten million alerts notifying business travellers of potential risks in locations they were visiting.

The number of Concur users who received alerts also increased by 770%, from 151,000 users in January 2016 to 1.3 million users in December 2016.

Concur previewed its new travel risk management capabilities this week at its annual Fusion customer conference in Chicago.