Travelport’s Rapid Reprice ticket exchange technology has been implemented by Alitalia.
The deal will give agents using the GDS the ability to automate ticket refunds on Alitalia tickets.
Rapid Reprice enables agents to update itineraries and re-issue tickets without having to manually check extensive fare rules, penalties, administration fees and taxes.
Agents booking Alitalia tickets can now recalculate a fare in seconds rather than approximately 25 minutes of work needed for each PNR if completed manually, according to Travelport.
The automation of the guaranteed re-pricing process also eliminates the possibility of human errors, reducing the likelihood of the airline issuing an agency debit memo (ADM).
Industry estimates suggest that up to 15% of airline tickets issued by travel agencies are reissued or refunded.
Travelport Italy country manager Sandro Gargiulo said: “Processing re-issued tickets manually can result in countless hours of additional work and an increased chance of human error.
“We offer our agencies and airline customers a tool that simplifies the manual processes and procedures, producing savings through reduced costs per booking and fewer airline issued agency debit memos.”