App for delayed airline passengers to check compensation entitlement

App for delayed airline passengers to check compensation entitlement

A new mobile app has which lets customers check whether they are owed compensation for delayed flights has been launched.

AirFair is the first app of its kind in the UK and is free of charge to use.

Passengers who have faced delays of more than three hours within the EU in the past six years may be entitled to compensation.

To launch a claim, customers need their booking reference or flight number but a check can be made with a destination airport and departure date.

Research by consumer magazine Which? published in 2015 found that only four in ten customers who had been delayed had claimed and estimated that 900,000 passengers could be entitled to a refund.

There are plans to upgrade airFair, which is available on iOS and Android, so it will include geo-fencing, calendar scanning and rich notifications which means passengers registered on the app will be informed if they are identified as being at an airport for more than three hours.

Managing director Steven Bell said: “A lot of people do not realise that they are entitled to claim compensation for delayed flights and therefore miss out on money that they are entitled to. It’s part of your air travel tax that goes into a pot that the airlines have to put aside – if you don’t claim when you are delayed that money just sits there.

“But claiming compensation through the airline can be time-consuming, so we are trying to make it an easy, hassle-free process. With airFair, by the time you board your delayed flight you will have been able to start your claim for compensation on the app.”

AirFair is the newest offering from claims management firm Allay, which handles over 28,000 consumer compensation claims a month on its technology systems.

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