Air New Zealand enlists TCS to drive AI-led transformation

The five-year partnership will streamline operations and accelerate AI-adoption

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has signed a five-year partnership with 

Air New Zealand has signed a a five-year partnership with Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, to modernise its digital infrastructure.

This collaboration aims to enhance Air New Zealand’s digital capabilities, improve customer experience, and drive operational efficiencies across various aspects of its business, including fleet management, crew scheduling, and ground services.

The agreement will support Air New Zealand’s vision to become the world’s most digitally advanced airline. 

Workforce transformation will also be a key focus of this engagement, with TCS leading large-scale upskilling programs to strengthen digital capabilities across Air New Zealand’s teams in AI, cybersecurity, and digital engineering. 

Enhancements to Air New Zealand’s digital retail and loyalty program experiences will also be made.

Greg Foran, chief executive officer of Air New Zealand, said: “Leveraging TCS’ expertise in cutting-edge technologies will help us enhance the customer experience, streamline operations, and reinforce our commitment to cybersecurity and data protection. 

"This collaboration aligns with our vision to be a digitally enabled airline of the future. 

"We began working with TCS in September 2024 and in just a few short months, we’ve seen the benefits of tapping into the depth and breadth of talent and expertise they have when it comes to digital solutions," he said.

"Going forward, TCS will be an instrumental partner in helping us deliver our Cargo Digital Transformation and improvements to our Digital Retail capability."

K. Krithivasan, chief executive officer and managing director of TCS, added: “We are excited to partner with Air New Zealand in its journey to become a digitally advanced airline. 

"With our expertise in aviation, combined with our ability to drive large-scale innovation, TCS will enable Air New Zealand to set new benchmarks for efficiency, sustainability, and customer engagement. 

"By leveraging AI, automation, and cloud technologies, we aim to reimagine operations, enhance passenger experiences, and build a more agile and resilient airline."