Vertical Systems partners with Dreamlake to launch new automated service for Travel Village

Move will help both individual agents and businesses

Vertical Systems has unveiled a new end-to-end service launch with its partner Dreamlake.

This development empowers users to synchronise bookings made on the Dreamlake platform with Vertical Systems product vTarsc.

This integration not only streamlines the entire process but also significantly enhances efficiency with zero labour costs.

This move, designed for cruise specialist Travel Village, is said to be a valuable asset for both individual agents and businesses, offering a convenient solution while upholding data transparency and integrity at every step.

Ben Rodger, managing director of Vertical Systems, said: “We are delighted to launch this service with our key partners at Dreamlake - they have been a joy to work with.

“When Phil came to us at the beginning of November and asked us for an end-to-end solution before peaks, for his increasing number of cruise bookings, we knew we had our work cut out.

“To deliver it to him and his team as promised before Christmas is testament to ours and Dreamlake’s mutual desires to deliver agent performance enhancing technologies.’

Phil Nuttall, CEO of Travel Village Group, said: “It’s been an exciting journey working with Ben and the team at Vertical Systems and Ewout and the team at Dreamlake.

“Everything we asked for has been delivered on time and SouthamptonCruiseCentre.com has had its busiest month ever in January.

“There has been a 100% success rate in the handoff from Dreamlake to TARSC and we are continuing development to improve an already proven solution.”

Ewout Smits of Dreamlake, added: “Delivering simplicity in an online environment for cruisers and providing the counselors serving them with the tools they need when a booking becomes counselor aided, is the reason we created the Dreamlake marketplace.

“Working with equally dedicated partners such as Vertical Systems to deliver the vision of Travel Village has been an exciting journey of challenging norms.

“Together we have created a solution that will allow Travel Village to continue on a path of growth and challenge the rest of the cruise agency industry to truly embrace ecommerce and digital sales.

“Well done, Ben and team on the integration and delivering before peaks was a neat job to pull off!”

Vertical Systems currently support Barrhead, Advantage, ITE, Midcounties and many others with their back-end system and other products.

They are looking to release their Dreamlake & TARSC integration to other customers in the coming weeks.