IRIS launches full integration to Shiji’s Infrasys Cloud POS

Integration is designed to improve mobile ordering experiences

Hospitality digital ordering provider IRIS has announced the integration of its F&B mobile ordering solution with Infrasys Cloud POS by Shiji. 

The strategic partnership will see the integration of the two solutions come with full security approval for Marriott mobile dining and IRIS’ greater F&B ordering estate.

It enables operators to optimise the management of mobile orders, which will now flow directly to the kitchen via Infrasys Cloud POS. 

This way hoteliers can promote items and services 24/7, maximising revenue opportunities across their properties.

Eicha Medina, F&B assistant manager of The Westin Manila, said: "The IRIS mobile dining and Shiji Infrasys POS integration significantly reduces the number of calls and inquiries, thereby lessening the workload on staff, improving accuracy and communication.

"Guests that face language difficulties can conveniently access the mobile dining platform, easily review order details and write comments to the Chef.

"We're enjoying the seamless guest payment options, the recommended items, and updating guests in real time on expected delivery times. 

"Guests can also request a tray collection to further elevate their mobile dining experience."

Graham Rushin, VP sles & marketing of IRIS, added: “We’re delighted to announce this hotly anticipated partnership. 

"It further solidifies our dedication and commitment to delivering a tailored and efficient mobile ordering service to hoteliers who are striving to provide guests with meaningful, seamless digital experiences.

"We aim to empower hoteliers with the tools to drive additional revenue and free up resources, and this true integration delivers all this and more!”

Brian Garvan, director, global partnerships and product integration of Shiji, said: "It’s great to launch this integration of IRIS Mobile Ordering and Infrasys Cloud POS to provide unparalleled convenience, efficiency, and guest satisfaction. 

"It's the result of many months' work by both teams and is sure to support the demanding requirements of some of our key hotel clients' in delivering a first-class service in the F&B space. Thanks to the whole team at IRIS.”

The integration of IRIS Mobile Ordering with Infrasys Cloud POS is now available for hospitality operators worldwide.