Guest experience software firm chatlyn opens new office in Middle East

Its Dubai office will serve as a strategic expansion hub

Guest experience software provider chatlyn has announced the opening of a new office for the company.

The office in Dubai, is a strategic expansion for the firm, set to enhance its presence in the Middle East and cater to the "growing demand for advanced AI-powered communication solutions in the hospitality industry".

Built on an AI-powered platform, the firm - which is less than two year's old - product suite is designed to "revolutionise" how hospitality businesses engage with customers, offering features like the omnichannel inbox, AI assistants, and an automation studio. 

chatlyn offers seamless integration and communication across platforms, including web chat, WhatsApp, email, and social media.

"Our expansion into Dubai marks a significant step in our commitment to the Middle East, where we have already seen substantial success with prominent brands," said Nicolas Vorsteher, co-founder of chatlyn. 

"Dubai, as a hub for hospitality innovation, presents an unparalleled opportunity for chatlyn to bring our specialized tools and solutions closer to our clients."

Chatlyn’s systems have managed over 1 million messages already. The new office in Dubai will serve as a focal point for sales, support, and operations in the region to continue to grow its solutions offerings to customers.

"Our goal is to empower hospitality brands with technology that not only meets but exceeds the expectations of a modern traveler," added Matthias Haubner, co-founder of chatlyn. 

"Our presence in Dubai will help us achieve that by providing local insights and support to our clients."