WTM 2014: Vertical Systems’ latest CRM solution showcased

Vertical Systems is exhibiting at this week’s World Travel Market to showcase its latest CRM system.

Vertical Systems is exhibiting at this week’s World Travel Market to showcase its latest CRM system.

The system claims better navigation and sets out to improve performance, workflow processes and customer retention.

Agents can review tasks to enable them to keep on top of customer bookings, by interrogating enquiry sources, quotes, payments due and reminders.

Holiday types, destinations, trip duration and costs can be assessed, this information can be exported and used for targeted client communications.

Business and development director, Rob Barker, said: “We believe this system to be easy and invite agents to endorse this; any user in need of a CRM tool will find this platform effective and beneficial when addressing their customers.”