Virgin Holidays has created an app which is says gives customers “direct access to a holiday rep in their pocket”.
The My Virgin Holidays app offers phones, email or live chat service with reps and stores all of a customer’s travel details on their device, and making information accessible offline to avoid roaming charges.
It also features a holiday countdown clock so users can check how long until their break.
The app, available on iOS and Android devices, has been built by Virgin Holidays with the help of design consultancy Clearleft.
Joe Thompson, managing director at Virgin Holidays, said: “What better way to put customers in control of their holiday by placing everything they need in the palm of their hands? They’ll have peace of mind by not only having direct access to their travel plans at any time, but by knowing that help or advice is just a swipe away, allowing them to concentrate on making great travel memories.”
Virgin Holidays is hoping to make it possible for customers to add excursions onto bookings, view live travel information such as flight and gate times and receive weather and check-in notifications via the app in the future.