Aviation services provider OmniServ has recruited Samantha Berry in a newly-created role.
She joins as head of innovation and regulatory compliance after spending 29 years with British Airways and four years with facilities management services firm OCS Group.
While working for the firm at Gatwick, she championed changes in working practices which saw the airport being recognised as the first in the UK to be classified as autism friendly in 2016.
In her new role she will discuss best practice for assisting air travellers with cognitive issues, including autism, developmental disabilities, ADHD, dementia and PTSD, during a panel session at the upcoming Passenger Terminal Expo 2018 in Stockholm next month.
OmniServ managing director Antony Marke said: “OmniServ has been focusing on improving the experience for passengers with reduced mobility (PRM) for some time now.
“All passengers deserve to be treated with respect as they journey through the airport, no matter their personal status; and Samantha’s appointment is proof of just how seriously we take the challenge.
“She has an impressive track record in working with airlines, airports, regulators and representatives to improve all aspects of the airport experience.”
Marke added: “We have been investing heavily in new equipment and training, particularly for our PRM staff, and will continue to do so going forward.
“We have also been working closely with leading disability rights groups to ensure we are up-to-date with current thinking and that we have the skills and tools to help anyone who finds the airport or flying a daunting prospect, whatever the reason, and Samantha will be tasked with ensuring that continues to be the case.”
Berry added: “We have a great opportunity to continue to collaborate with our partners across the UK to continue to improve air travel accessibility for all passengers.”