Ticknovate platform to be deployed by ForSea Ferries for digital transformation

Software-as-a-Service platform to operate online and kiosk sales

Sweden Denmark ferry route operator ForSea Ferries has contracted online booking and ticketing platform Ticknovate to manage its online and kiosk sales.

Ticknovate said it will support the digitalisations of ForSea’s sales operations to improve the customer experience using its “personalised and intuitive platform”.

UK-based Ticknovate, last year’s winner of Best Technology Product at the Travolution Awards, is a software-as-a-service ticketing solution built for tours, ferries, transportation, attractions, and entry events.

The platform will enable ForSea to generate a QR code for each purchase, enabling customers to redeem their tickets and receive a boarding lane by simply scanning the information.

Susanne Kaarnimo-Knight, chief commercial officer of ForSea Ferries, said: “ForSea is transforming into a digital business to meet customer expectations and build a futureproof foundation.

“We want to be able to offer everything online and make the customer experience innovative, personalised and intuitive.

“We selected Ticknovate because of its flexible and modular solution. We wanted a partner to work with long-term that shared our vision and matched our ambition for continuous development and improvement.

“As a forward thinking company we promise our customers a smooth, enjoyable, advanced service throughout and Ticknovate will help us achieve that.”

Yiannis Maglaras, Ticknovate chief executive added: “ForSea carries millions of passengers, car and trucks between Sweden and Denmark each year.

“With such high volumes it needed an intuitive solution that would completely digitalise its entire booking process.

“Ticknovate offers a true omnichannel personalised customer service, with upselling tools that improve the customer experience and provide opportunities for growth.

“ForSea will be able to manage inventory and promotional offers with our scalable platform that will grow with the business.”

ForSea recently took part on a webinar on seamless customer experience co-hosted by Ticknovate and Travolution.