Club 18-30 improves online agent services

Club 18-30 has made a series of changes to its website in order to improve functionality for travel agents.

The revamped site includes validated search criteria and a new streamlined booking process via its Trade log-in system.

Content has also been improved to give agents additional information about individual trips when booking customers.

The upgrade has been put in place to “enhance” the usability for agents ahead of the peak booking period for sales, which kicks in during the first quarter of the year.

Club 18-30 has credited its website with boosting the operator’s sales during 2005 with the introduction of online booking to the site.

The latest changes follow a series of regional forums with travel agents around the UK in 2005 to obtain feedback on the site’s functionality.

Head of worldwide sales, Stephen Vaughan, said: “The improved search criteria will mean the system will only display valid options when checking an enquiry, reducing the need to refer to the brochure to check flight routes and flight dates; this makes the process much more intuitive for agents.”

“The streamlined booking process will also reduce the time taken to process a booking while the enhanced content on the site will provide agents with everything their customer will want to know about the resort, how much it costs, weather information and local tips.”

Club 18-30 is adding Bulgaria to its list of destinations for the first time in 2006, in a bid to make the Eastern European country an alternative to existing so-called party destinations such as the Balearics and Greece.

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