British Airways plans to make BA.com the key source of information for customers during this month’s industrial action planned by cabin crew.
A spokesperson told Travolution that the site is at the heart of all crisis communications, with a team in place to ensure that the website is updated in real time with any relevant information.
It is also ensuring that its call centre staff and dedicated trade liaison team has access to the same information that appears on the web.
BA yesterday announced its contingency plans. Customers who have booked a BA flight during the actual strike period can key in their flight number to a search box on ba.com to see if their flight is affected.
Customers who have booked at ba.com can also use the “manage my booking” function to rebook or cancel flights if the terms and conditions of their ticket allow.
BA has also posted a video of CEO Willie Walsh, in which he explains what the strike means for customers.
Walsh says: “Ba.com will be a great source of information for every BA customer. We will keep it up-to-date in terms of our contingency plans and in terms of the options customers can avail themselves of.”
>BA strikes: The politics and possible outcomes [Travel Weekly]