Travelport’s mobile app for agents Trip Assist has topped 50 clients worldwide.
Among partners recently signed up to use Trip Assist are CT Travel in the UK, Ezfl in Taiwan, Cisalpina Tours in Italy, and Top Viajes in Mexico.
Trip Assist was developed for travel agencies to help them drive traveller engagement, support travel program compliance and reduce service costs through improved experience.
Available for Apple and Android devices it includes smart itinerary management, day-of-travel assistance, click-to-call agent support and flexible messaging capabilities including rich push and Facebook Messenger.
Stephen Shurrock, Travelport chief commercial officer, said: “The strong demand for Trip Assist by many of the world’s smartest agencies demonstrates their continuing desire to engage with travellers at all stages of their travel journey.
“It also satisfies the customers’ expectation to have all the information they need to manage their travel experience in a single, easy to use app tailor-made for a device they’re already carrying and using throughout their trip.
“Trip Assist is a great example of how our platform provides choice, performance, experience and intelligence to our customers and their travellers through unique content and technology.”
According to Travelport’s 2018 global survey of 16,000 travellers, mobile engagement is crucial to both leisure (67%) and business (69%) travellers.
They survey found itinerary management tools as considered critical in providing a seamless experience from pre-trip to booking and to when they arrive home.