Hong Kong International airport and Amadeus are to deploy the world’s first hot-swappable battery powered movable check-in kiosks.
With both a self-service and full-service mode, the iCUSS initiative aims to reinvent the entire check-in experience.
The cloud-based mobile kiosks are powered by Amadeus’ common use technology and can be rapidly deployed and relocated for use by travellers to check-in themselves or by airport staff to provide full-service operations.
Airport staff and travellers can access any airline from any kiosk. Passengers can check-in, validate their travel documents including passports and visas, pick their seat, and print bag tags and boarding passes.
Hong Kong International handled 42.2 million departing passengers in the first seven months of 2017.
Airport operations deputy director, Vivian Cheung, said: “With an increasing number of passengers and infrastructure constraints at the airport, we now need a more sustainable way to check-in passengers faster and from anywhere.
“We also wanted to give the option to travellers to check-in at their convenience.”
“We choose to partner with Amadeus as we share the same vision to reinvent the traditional way travellers check-in.
“We look forward to working with Amadeus to significantly reduce passenger process times, save airlines resources, and free up space in the terminal – and together we hope to extend this to other airports and set a new check-in standard in the airport industry.”
Amadeus Asia Pacific head of airport ITN sales, Sarah Samuel, added: “The airline check-in process at an airport can sometimes be the most frustrating and nerve-racking part of the traveller journey.
“Through this partnership, we will provide innovative technology that makes better journeys for all travellers flying through Hong Kong International airport.
“We are very pleased to be working with such an innovative and forward-thinking airport to transform the travel experience and enhance airport operations efficiency.”