Tour operators

HF Holidays’ customer service excellence recognised with Platinum Feefo status

Posted by Lee Hayhurst on
HF Holidays’ customer service excellence recognised with Platinum Feefo status

Guided walking and activity holiday operator HF Holidays has been awarded Feefo Platinum Trusted Service status by the customer feedback platform.

The award was created as an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Trusted Service status is awarded only to businesses that use the Feefo system to collect genuine reviews and insights.

David Harrington, interim chief executive at HF Holidays said: “We are delighted to receive this award from Feefo as it’s based on the feedback of real customers and we value their feedback.

“It recognises how hard the we work to give all our customers exceptional holiday experiences and helps us continue to improve and hear our guests.  It’s a fantastic accolade to have been awarded and be recognised.”

Steph Heasman, director of customer success at Feefo, added: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.

“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about.

“We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.

“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category.

“Clients told us they want recognition for achieving our demanding Gold award standard over a longer period.

“Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”

Platinum Trusted Service status is awarded to firms that have achieved Gold standard for three consecutive years.

The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5.

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