Bangkok Airways has selected Amadeus Altéa passenger service system to transform the airline’s core technology.
The aim is to enable passengers to receive a more flexible, personal experience, from booking to boarding.
With the full Amadeus Altéa Suite, the Thai carrier will adopt a system that streamlines and improves all core processes, including reservation, inventory, departure control and flight management.
Claimed benefits include faster and simpler check-in, the ability to swiftly re-accommodate disrupted passengers, improved on-time performance and consistent, automatic application of customer preferences at every touch point.
More than two-thirds of Star Alliance airlines, three-quarters of OneWorld carriers and half of Skyteam airlines use Altéa.
Bangkok Airways codeshares with more than 26 leading airlines from over the world, supporting passengers coming into Thailand via codeshare and interline partners.
The carrier’s president Puttipong Prasarttong-Osoth said: “The partnership with Amadeus gives us access to a global community of airlines investing in the most modern, relevant technologies.
“This will support our ambitions to create an ecosystem within the airline industry, and it also reinforces our commitment as ‘Asia’s boutique airline’”.
Amadeus executive vice president, airlines, Asia Pacific, Cyril Tetaz, said: “Bangkok Airways has achieved an outstanding position in south-east Asia by creating a unique eco-system.
“We are delighted to begin this partnership with Bangkok Airways to further support its expansion.
“We will support the airline in its vision to deliver a unique customer experience at every stage of the journey, tailored to each traveller’s distinct needs. Bangkok Airways will now reap the benefits of forming part of the Altéa global community of airlines working to serve the traveller better.”