Accommodation

Meliá guests to get Bluetooth bracelets

Posted by Ben Ireland on
Meliá guests to get Bluetooth bracelets

Meliá Hotels International is offering guests a Bluetooth bracelet designed as a room key and wallet to use during their stay.

The waterproof tech can be used to unlock rooms doors and to pay for hotel services such as meals in the restaurants and treatments in the spa.

It was designed with resort hotels in mind, using the cloud to facilitate payments across resort services so that guests can leave wallets in their rooms. Bracelets are linked to the Meliá app, so users can track spending throughout their stay – they can also set maximum credit limits, receive receipts or cancel services on the app.

Gabriel Escarrer, vice president and CEO of Meliá Hotels International, said: “We imagined a new type of vacation in which guests could enjoy all of our hotel services without having to worry about carrying around cash or ID. That is now a reality.”

Chief operating officer André P. Gerondeau added: “When we designed the integration of the experience in hotels with different themes, we began to investigate how we could make it easier for guests to move freely around all the services and spaces offered by each property.”

A pilot of the technology is taking place at two hotels in Magaluf – the Sol Katmandu Park and Calviá Beach The Plaza – with four more hotels in the destination to add the devices for summer 2019.

Bracelets can be used to pay for spas at any of the nine Meliá Hotels International properties in Magaluf.

The tool was developed alongside tech firm Oracle, whose vice president of digital, Neil Sholay, said: “Meliá Hotels International started this project with the idea and a passion for improving the customer experience. By combining the company’s experience in the hotel industry and the innovation and technological strength of Oracle, this project shows that transformative ideas can be made real. In a matter of just a few weeks, we have co-created an experience beyond expectations.”

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