Los Angeles International Airport has introduced self-assistance kiosks in Terminal 2 and the Tom Bradley International Terminal.
The AskLAX kiosks offer information at the touch of a virtual button across a 36-inch touch screen.
Guests can speak directly with a knowledgeable LAX GEM (Guest Experience Member) over video in real-time and view terminal maps, concession and retail information, emergency information, transportation options, and traffic conditions.
A more engaging and fun element is also offered with guests able to use the devices to take ‘emailable selfies’.
The kiosks are another way LAX is providing information to travellers during the busy summer season, complementing their Guest Experience Members and Volunteer Information Professionals, who can be found throughout LAX’s nine terminals.
Justin Erbacci, chief innovation and technology officer at Los Angeles World Airports, said: “Our AskLAX kiosks are an easy way for our guests to access the most up-to-date information for their trips, or reach out to a real person to help them when they need additional assistance.
“These kiosks are just one example of how LAX is using innovation and pilot projects to improve our guest experience through technology and creative thinking.”
Shaped like a giant smartphone, guests can use the terminals to check on real-time flight stats, as well as see traffic conditions for routes going in and out of LAX.
The kiosks also provide information about LAX’s Lost & Found operations; locations for service animal and pet relief and restrooms; medical facilities; ADA-assistance information; and more.
Once the information is accessed, guests can send an email to themselves by entering an email address and tapping “Send.”
The kiosks also include information on transportation options. Users can simply tap the screen for information regarding where to catch a rent-a-car shuttle, hotel shuttle, transportation network company or other approved service location, and directions will be displayed.
The kiosks are part of a pilot program that is scheduled to run through the current calendar year.
They are located in the Lower/Arrivals Level of both Terminal 2 and the Tom Bradley International Terminal. Also known as “vPods,” the kiosks are provided by Vgreet, a technology vendor that seeks to provide concierge services to guests with an intuitive swipe or tap.