Travel agents

Black Tomato launches Panic Button for under pressure holiday bookers

Posted by Lee Hayhurst on
Black Tomato launches Panic Button for under pressure holiday bookers

Online luxury travel concierge Black Tomato has launched a new emergency holiday planning service for customers overwhelmed by choice or in a rush to book.

The ‘Panic Button’ can be pressed by users of the site to alert the firm’s ‘Panic Team’ that there’s a customer seeking a special tailor-made itinerary.

Black Tomato said: “It’s an antidote to panic, turning pandemonium into a positive, catered specifically to luxury travellers that are underprepared, overwhelmed with options or just stuck, yet unwilling to compromise for anything sub-par.

“Our team of experienced Panic Experts will be at the ready to craft an entirely bespoke, Black Tomato journey – nothing cookie-cutter – at a moment’s notice.”

How It works

• Once and client pressed the Panic Button, they will be prompted to fill out a detailed questionnaire. Questions include: With 0 being calm and 10 being a total meltdown, how panicked are you? And why the sudden panic?
• Upon receipt, a member of Black Tomato’s Panic Team will contact the client by phone to fully uncover why they’re panicking and talk through every detail
• Providing the client is willing to be a little flexible about the destination, the firm will provide one or two fully fleshed out, bespoke and experiential itineraries within 24 hours
• These comes at a premium as Black Tomato will work around the clock and pull the right strings to source the perfect trip.

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